FAQ’s

Questions? See what answers we might have here.

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Frequently Asked Questions

General Questions

What services does OG Limousines, Transfers & Tours provide?

We offer luxury transfers, chauffeured limousine services, private tours, airport transfers, and event transportation. Whether you need a corporate car hire, wedding limousine, or a luxury ride in Cairns, we provide professional and comfortable services.

 How do I book a transfer or limousine service?

You can book online through our website, call our customer service team, or send an inquiry via email. For urgent bookings, we recommend calling us directly.

Where do you operate?

We provide services across Cairns, Port Douglas, Palm Cove, and the surrounding regions. We specialize in Cairns airport transfers, Great Barrier Reef tours, and private chauffeur services for events.

Do you offer Cairns Airport transfers?

Yes! We provide luxury airport transfers from Cairns Airport (CNS) to hotels, resorts, and private residences. Our chauffeurs ensure a smooth and stress-free experience.

 Can I book a private transfer from Cairns Airport to Port Douglas?

Absolutely! We offer private transfers from Cairns Airport to Port Douglas in luxury vehicles, including sedans, SUVs, and limousines.

Will my chauffeur assist with luggage at the airport?

Yes, all our chauffeurs offer luggage assistance and will meet you at the airport with a personalized name sign.

Do you offer private tours in Cairns and Port Douglas?

We have a fleet of premium sedans, SUVs, stretch limousines, and people movers, perfect for corporate transfers, weddings, and private tours.

Can I book a limousine for a night out or special event?

Of course! Our event transportation service is perfect for birthday parties, anniversaries, concerts, and corporate events.

Can I hire a chauffeur for the day?

Yes! Our full-day chauffeur hire service allows you to travel in luxury at your own pace, ideal for sightseeing, wine tours, and special events.

 Do you provide wedding car hire services?

Yes, we offer luxury wedding car hire, including classic limousines and premium sedans. We can also arrange transport for the bridal party and guests.

Pricing & Payment

How much does a luxury airport transfer cost?

Our pricing depends on a couple of factors. You can request a quote online or contact our team for details for exact pricing for your transport needs.

What payment methods do you accept?

We accept credit cards, debit cards, bank transfers, and online payments. The simplest method of payment is via our app. Head over to our quoting tool to get your price and get started today!

Is there an extra charge for late-night or early-morning bookings?

Yes, a surcharge may apply for after-hours services, which will be detailed at the time of booking.

Cancellations & Changes

What is your cancellation policy?

We offer flexible cancellations, but fees may apply for last-minute changes. Please check our terms when booking.

Can I modify my booking?

Yes, you can modify your booking with at least 24 hours' notice, subject to availability. Please check our policy page for more information.

Hear What Our Customers Say

"Our family had an amazing experience with this limousine service during our recent trip to Port Douglas, Palm Cove, and Kuranda. Dietrich was incredibly professional, friendly, and accommodating throughout the journey. He made sure we were comfortable at every stop and shared helpful local tips along the way..."

Vichien Chanyapaiboonlap

"My boyfriend and I were visiting Port Douglas and had both Dietrich and his wife Jenny as our drivers to and from the airport. They are both friendly, reliable and provide a great service! The cars they use are clean, high end and comfortable. I would highly suggest using them whenever you are in the Port Douglas area!?

Lindsey Hudgins

"The service was excellent and very friendly, will use again, I would highly recommend this service."

Jazon Zanelli

"I travel to and from the Cairns airport weekly and Dietrich from OG limousines has been exceptionally reliable and punctual for every ride. I depart at 4:45am and Dietrich has always arrived on time if not early to collect me. I had previously attempted to use uber bookings and often had last min cancellations from drivers, with OG Limousines this has never happened."

Neil M.

“The service was excellent. My parents just arrived, and Dieterich picked them up from the airport and dropped them off at Palm Cove. The car was very clean, and Dieterich was very polite. I would definitely book with him again. Thank you so much for the great service!“

Muthita Chang

"Great customer service. Dietrich was friendly, courteous, Professional and Punctual. Vehicle was immaculate and extremely. Comfortable, making for a smooth and relaxing journey. Definitely we recommended."

Ye Lisa